1. Introduction
This Cookie Policy explains how United Transport Agency ("UTA," "we," "us," or "our") uses cookies and similar tracking technologies when you visit uta.network or use our B2B freight broker platform (the "Platform").
This policy should be read alongside our Privacy Policy, which provides additional information about how we handle your personal data.
By using our Platform, you consent to the use of cookies as described in this policy, unless you adjust your preferences as described below.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites function properly, improve user experience, and provide information to website owners.
Cookies cannot harm your device. They cannot read other information stored on your device and do not contain viruses.
Types of Cookies
By Duration:
- Session cookies: Deleted when you close your browser
- Persistent cookies: Remain on your device for a set period
By Source:
- First-party cookies: Set directly by UTA
- Third-party cookies: Set by external services we use
3. Similar Technologies
In addition to cookies, we may use:
- Web beacons (pixels): Small images that track page views and email opens
- Local storage: Browser storage for saving preferences
- Session storage: Temporary storage cleared when you close the browser
- Software Development Kits (SDKs): For mobile application functionality
For simplicity, this policy refers to all these technologies collectively as "cookies."
4. Why We Use Cookies
We use cookies for the following purposes:
4.1 Essential Cookies (Strictly Necessary)
These cookies are required for the Platform to function and cannot be disabled. They include:
- Authentication: Keeping you logged in during your session
- Security: Protecting against cross-site request forgery (CSRF)
- Load balancing: Distributing traffic across our servers
- Form submission: Saving your progress in forms
- Cookie consent: Remembering your cookie preferences
Without these cookies, the Platform will not work properly.
4.2 Functional Cookies
These cookies enhance functionality and personalization:
- Language preferences: Remembering your chosen language (EN, FR, ES)
- Display preferences: Theme, layout, and view preferences
- Region settings: Currency, timezone, date format
- User interface state: Sidebar collapsed/expanded, recent searches
If disabled, certain features may not work as expected, but the core Platform will remain functional.
4.3 Analytics Cookies
These cookies help us understand how users interact with the Platform:
- Usage statistics: Pages visited, time spent, navigation paths
- Feature adoption: Which features are used most
- Performance monitoring: Page load times, errors
- User journeys: How users move through the Platform
We use this information to improve the Platform. Analytics data is aggregated and anonymized where possible.
4.4 Marketing Cookies
These cookies are used to deliver relevant marketing communications:
- Campaign tracking: Identifying which marketing channels brought you to UTA
- Email engagement: Tracking opens and clicks in our communications
- Retargeting: Showing relevant ads on other websites
- Conversion tracking: Measuring the effectiveness of campaigns
Marketing cookies require your explicit consent and can be disabled at any time.
5. Cookies We Use
5.1 First-Party Cookies (Set by UTA)
| Cookie Name |
Purpose |
Type |
Duration |
uta_session |
User session management |
Essential |
Session |
uta_auth |
Authentication token |
Essential |
30 days |
uta_csrf |
Security against CSRF attacks |
Essential |
Session |
uta_consent |
Cookie consent preferences |
Essential |
12 months |
uta_lang |
Language preference |
Functional |
12 months |
uta_theme |
UI theme preference |
Functional |
12 months |
uta_region |
Region and timezone settings |
Functional |
12 months |
uta_recent |
Recent searches and views |
Functional |
30 days |
5.2 Third-Party Cookies
We use the following third-party services that may set cookies:
Salesforce Community Cloud
Google Analytics
Cloudflare
- Purpose: Website security and performance
- Cookies set:
__cf_bm, cf_clearance
- Duration: Session to 30 days
- Privacy policy: cloudflare.com/privacypolicy
Email Service Providers (SendGrid or similar)
- Purpose: Email delivery and tracking
- Pixels used: Open and click tracking in marketing emails
- Privacy policy: Available on respective provider websites
We may add or remove third-party services over time. This list is updated periodically to reflect current usage.
6. Cookie Management
6.1 Through UTA's Cookie Banner
When you first visit our Platform, you will see a cookie consent banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by cookie category
You can change your preferences at any time by clicking the "Cookie Settings" link in our footer.
6.2 Through Your Browser
You can also manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored
- Delete specific cookies
- Block cookies from specific sites
- Block third-party cookies
- Block all cookies (may affect Platform functionality)
Instructions for major browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions → Cookies and site data
6.3 Through Mobile Devices
Mobile devices allow you to:
- Disable advertising identifiers (iOS: Settings → Privacy → Tracking)
- Reset advertising identifiers (Android: Settings → Google → Ads)
- Limit ad tracking
6.4 Effect of Disabling Cookies
If you disable cookies:
- Essential cookies: Cannot be disabled; required for Platform operation
- Functional cookies: Some features may not work; you'll need to set preferences each visit
- Analytics cookies: Won't affect your experience, but we won't be able to improve services based on your usage
- Marketing cookies: Won't affect Platform usage; you'll see less personalized communications
7. Do Not Track Signals
Some browsers send "Do Not Track" (DNT) signals to indicate users do not want their activities tracked. There is no industry consensus on how to interpret DNT signals.
UTA's approach: We honor user choices made through our cookie banner. We do not currently respond to DNT signals automatically, but we minimize unnecessary tracking and respect user privacy choices.
8. Cookies and Children
UTA's Platform is intended for freight forwarding professionals (18+). We do not knowingly use cookies to collect data from children.
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in cookies we use
- New regulatory requirements
- Updates to our services
- Feedback from users
When we make material changes, we will:
- Update the "Last Updated" date
- Post a notice on the Platform
- Request renewed consent where required
10. International Considerations
Different jurisdictions have different requirements for cookies:
European Union / EEA (GDPR + ePrivacy Directive):
- Explicit consent required for non-essential cookies
- Right to withdraw consent at any time
- Clear information about cookies must be provided
United Kingdom (UK GDPR + PECR):
- Similar to EU requirements
- Consent required for non-essential cookies
Hong Kong (PDPO):
- Cookies that collect personal data must comply with PDPO
- Transparency in data collection required
California (CCPA/CPRA):
- Right to opt out of "sale" of personal information
- Right to limit use of sensitive personal information
We comply with applicable requirements based on your location.
11. Contact Us
For questions about our use of cookies:
Email: privacy@uta.network
Support: support@uta.network
Postal Address:
United Transport Agency
Privacy Office
Unit 2403, Tung Wai Commercial Building
109-111 Gloucester Road, Wan Chai
Hong Kong
12. Related Documents
- Privacy Policy — How we handle personal data
- Terms of Use — Rules for using the Platform
- Cookie Settings — Manage your preferences anytime via footer link
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